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Service & Support

You’re going to practice for a long time. Your equipment should too. Just like your car, your instruments require routine maintenance to perform at optimal levels.

We're proud to be a part of Advancing Eyecare. Together, we are a national ophthalmic equipment service provider, offering repairs, preventative maintenance, extended protection plans, and comprehensive umbrella service policies. Get peace-of-mind with full protection, convenient and prompt service, and ongoing support. We cover equipment from most manufacturers, and our solutions enable customers to leverage the broadest coverage available in the market—and with the ease of just one phone number to call.

We cover more so you worry less.

1-888-781-4458

EXTENDED PROTECTION PLANS

Individual Protection Plans & Complete Office Coverage/Umbrella Plans

Full protection, convenient, and prompt service, and ongoing support. We've got you covered.

Extend the warranty on a single piece of equipment

  • Full Parts, Labor, and Shipping Coverage
  • Unlimited Access to Clinical Support Helpdesk
  • Priority Service
  • Priority Access to Loaner Equipment (subject to availability)
  • Multi-Year Discounts Available

One policy covers multiple pieces of equipment in multiple locations

  • Hassle-Free Coverage for Your Entire Practice
  • Full Parts, Labor, and Shipping Coverage
  • Preventative Maintenance on All Equipment Covered
  • Priority Access to Loaner Equipment (subject to availability)
  • Annual Capital Equipment Assessment

REPAIRS & PREVENTATIVE MAINTENANCE

Equipment Repairs, Chair Upholstery, Lane Tune-Ups, Phoropter Cleanings

Equipment Repairs

  • Instrument repairs by certified technicians
  • On-site and off-site repairs available
  • Arrangement of vendor repairs
  • Multi-point inspections on all repairs

Chair Upholstery

  • Re-Upholstery services to make your chair look like new

Lane Tune-Up

  • Chair/Stand, Sit Lamp, Keratometer, BIO, Acuity System, Hand Instruments
  • Comprehensive multi-point inpection checklist; comprehensive cleaning & calibration

Phoropter Cleaning

  • Complete functional performance check against OEM specifications by certified technicians
  • Align cylinder lenses, cross cylinder lens axis and readout scales
  • Cleaning & lubrication of all moving parts
  • Repair and replacement of all worn parts

PRACTICE MOVES

Relocation Support

Not sure who to trust to move your expensive equipment? Whether you are opening, relocating, remodeling, or closing a practice, we can help. We pack, transport, store, and reinstall/recalibrate equipment for doctors.

Pack & move equipment by trained ophthalmic professionals

Competitive rates offered on used equipment

Equipment storage & reinstallation*

*Availability may vary based on location. Contact us for more information.

Pack & move equipment by trained ophthalmic professionals

Temporary storage solutions across Lombart's national branch network*

*Availability may vary based on location. Contact us for more information.

SUPPORT


CLINICAL SUPPORT

Advanced Technology Support

Our Clinical Support Team is here to provide you with remote support and training on your advanced technology products. These Lombart experts are a valuable resource for you on the mechanical, operational and clinical aspects of these devices. Take advantage of this valuable resource and learn how you can fully benefit from the full capabilities of your investments—a service available to you that you won’t find anywhere else! You can even schedule an online training session for a time that works best with your schedule. From setting up your review stations and training your staff on acquisition to reviewing basic or advanced software capabilities, our team is ready to help you.

CUSTOMER SERVICE

We’re here when you need us

We have a dedicated team of trained Customer Service specialists ready to assist you with any questions or information you may need. Our team can fill, update, and process orders, schedule service, and connect you with your Territory Sales Manager or Clinical Support experts for technical assistance. Questions about your equipment? Need a replacement bulb but not sure which one to get? Have a generic question? Our Customer Service team can help.

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