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Service & Support

You’re going to practice for a long time. Your equipment should too. Just like your car, your instruments require routine maintenance to perform at optimal levels. We have dedicated factory-trained technicians to service your instruments, and we’re equipped with catalogued parts inventory and the latest calibration/repair tools. We even have loaner equipment available.

A confident diagnosis starts with your equipment. Take advantage of our service and preventative maintenance programs to keep your instruments working like new. Whether you are opening, relocating, remodeling, or closing a practice, we can help.

REPAIRS

Equipment Repairs, Chair Upholstery

Old and tired ophthalmic chairs can be very displeasing to the eye, especially for your patients. We offer re-upholstery services to make your chair look like new. We also can repair your ophthalmic equipment should anything go wrong.

Equipment Repairs

  • Instrument repairs by certified technicians
  • On-site and off-site repairs available
  • Arrangement of vendor repairs
  • Multi-point inspections on all repairs

Chair Upholstery

  • Re-Upholstery services to make your chair look like new

PREVENTATIVE MAINTENANCE

Lane Tune Ups & Phoropter Cleanings

Did you know that, like your car, your diagnostic instruments require routine maintenance to perform at optimal levels? Restore your instruments to work like they’re brand new, and keep them working longer for you!

Comprehensive multi-point inpection checklist

Lane cleaning & calibration

  • Chair/Stand
  • Sit Lamp
  • Keratometer
  • BIO
  • Acuity System
  • Hand Instruments

Complete functional performance check against OEM specifications by certified technicians

Align cylinder lenses, cross cylinder lens axis and readout scales

Cleaning & lubrication of all moving parts

Repair and replacement of all worn parts

PRACTICE MOVES

Relocation Support

Not sure who to trust to move your expensive equipment? Whether you are opening, relocating, remodeling, or closing a practice, we can help. We pack, transport, store, and reinstall/recalibrate equipment for doctors.

Pack & move equipment by trained ophthalmic professionals

Competitive rates offered on used equipment

Equipment storage & reinstallation*

*Availability may vary based on location. Contact us for more information.

Pack & move equipment by trained ophthalmic professionals

Temporary storage solutions across Lombart's national branch network*

*Availability may vary based on location. Contact us for more information.

SUPPORT


CLINICAL SUPPORT

Advanced Technology Support

Our Clinical Support Team is here to provide you with remote support and training on your advanced technology products. These Lombart experts are a valuable resource for you on the mechanical, operational and clinical aspects of these devices. Take advantage of this valuable resource and learn how you can fully benefit from the full capabilities of your investments—a service available to you that you won’t find anywhere else! You can even schedule an online training session for a time that works best with your schedule. From setting up your review stations and training your staff on acquisition to reviewing basic or advanced software capabilities, our team is ready to help you.

CUSTOMER SERVICE

We’re here when you need us

We have a dedicated team of trained Customer Service specialists ready to assist you with any questions or information you may need. Our team can fill, update, and process orders, schedule service, and connect you with your Territory Sales Manager or Clinical Support experts for technical assistance. Questions about your equipment? Need a replacement bulb but not sure which one to get? Have a generic question? Our Customer Service team can help.

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