Employment Type: Full-time

Lombart Instrument is the largest authorized distributor in the United States of diagnostic instrumentation for the eye care industry. We have an opening for a customer- and sales focused individual to join our team as a Field Service Technician. In this role, you will perform set-up and installation, preventive maintenance, emergency maintenance and troubleshooting on a variety of electronic, mechanical, and computer based medical equipment. Most of these services are performed in the field at our clients' locations. While on-site, you will also work with our clients to ensure they have all of the ophthalmic equipment and service they need to provide their customers with stellar service.


Job Responsibilities

  • Provide installation and commissioning services of newly purchased equipment at customer facilities
  • Provide service and support to customers including preventative maintenance, troubleshooting and repair, both in-house (10%) and on-site (90%)
  • Deliver world-class customer service to all customers with professionalism
  • Team with Sales to meet customer requirements
  • Coordinate business information between customers, sales, and other associates
  • Submit all paperwork in a timely and professional manner
  • Maintain a close professional relationship with all internal/external customers
  • Participate in developing and maintaining a sense of teamwork within the service department
  • Seek and participate in training to improve technical and professional skills


Job Requirements

  • Minimum of 2 years of experience with electro/mechanical repair and troubleshooting
  • Minimum High School diploma or GED required
  • Able to handle the physical requirements of loading, unloading, and maneuvering of equipment weighing 150+ pounds
  • Experience with electronics (computer) repair a plus
  • Previous experience with diagnostic tools and equipment
  • Must have an active and valid US driver’s license
  • Ability to pass a background check and drug screening
  • Self-starter (the ability to work unsupervised)
  • Proficient in Microsoft Office or similar business software/applications
  • Willing to travel approximately 75% of the time
  • Excellent communications skills to interface with customers and coworkers
  • Willingness to seek and participate in training to improve technical and professional skills
  • Team player